CustomerSuccessBox

FEBRUARY 28, 2022

As the firm scales at $1B, the NRR dips and need not be declining. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. Best Practices: Freemium is a direct conversion and lead generation strategy. How is it helping them scale?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

JULY 22, 2020

I’d love us to come back to that in a little bit, but first… and do you mind just giving us a sense of either companies or areas where you’ve been spending a lot of time maybe you know, in the months leading up to current events? And then where I spent some time in the recent past. What’s the future there?

Venture Capital 216

Venture Capital Investment Travel Marketplace as a Service 216

SmartKarrot

OCTOBER 26, 2022

The classic business proverb, 80% of your sales originate from 20% of your clientele, holds true for most firms. When a sale is closed, the work is not finished. Every customer interaction influences how consumers perceive a brand, which impacts sales. On the other hand, poor customer service causes significant churn.

B2B 11

B2B Management Underperforming Technical Team Software Review 11