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The Midas List Live (Video + Transcript)

SaaStr

I used to call it lean back commerce, how do you get entertained and then suddenly discover something that you want to buy? So where do you get actually, the fun back into your life and some people will say it’s education, entertainment. I think Instagram is sort of the best example of that. What’s the future there?

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

Which is the key customer retention metrics to track?- An identity management cloud solution that verifies the employee and manages their access to any application and is compatible with on-premise software as well. Best Practices: They entertain annual contracts and have professional services laid out.

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Revealed: 6 Account Management Best Practices for B2B Companies!

SmartKarrot

You can measure these segmentations in the SmartKarrot customer success platform based on the following: Utilization Product usage & adoption NPS/Sentiment Engagement metrics. Track customer touchpoints and streamline communications using relevant metrics. They are always online and have access to demand-based entertainment.

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