Enterprise readiness Headcount Leadership SMB 
Intercom, Inc.
MAY 13, 2021
These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Of course, we always excelled in SMB at Slack as well. Since then, you’ve spent over 12 years in post-sales leadership.
Point Nine Land
APRIL 21, 2021
This is an exercise that should be done with input/feedback of the leadership team. Give the candidate ~5 real examples of the kind of things you have to prioritize: customer integrations, feature requests, strategic releases, bugs, database extracts, opportunistic features… and ask them to prioritize. An organizational task.
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