SaaStr
JANUARY 21, 2022
Dorian Stone , Head of Organizations Revenue at Grammarly, is here to share lessons from his experience of scaling the company from consumer to SMB to Enterprise to help you steer your expansion efforts in the right direction. Build the baseline by checking leadership assumptions. Overview: Grammarly’s Enterprise Evolution.
OpenView Labs
JANUARY 12, 2022
It might be a little surprising to learn that the leadership style at Stack Overflow is decidedly not binary. Step 2: Adopt a flexible, non-dual approach to leadership. Prashanth takes a different approach for himself and the leadership style at Stack Overflow. Step 3: See what happens when you forge your own path.
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SaaStr
OCTOBER 11, 2023
You don’t want to overwhelm SMB customers, and Monday made this a focus from day one. The Secret To Conquering High NRR From SMBs monday.com went from 125 to 110 NRR, which is macro yet still epic for SMB. How do you get over 100 for SMB? Zinman calls this a gradual discovery. Hiring one was definitely a game-changer.
Intercom, Inc.
MAY 13, 2021
Of course, we always excelled in SMB at Slack as well. Since then, you’ve spent over 12 years in post-sales leadership. Also, skill-wise, I think one thing you really learn when you are in a sales leadership position in pre-sales is driving urgency. When I left, we were just bridging the $1 billion mark. Moving upmarket.
SaaStr
NOVEMBER 27, 2023
Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. As the week progresses, different levels of sales leadership will review forecasts and inputs and provide feedback to the account teams. Don’t just drive a weekly cadence.
SaaStr
DECEMBER 3, 2020
Sam Taylor: On my first leadership role, I was the first enterprise sales rep, a manager of mid-market team. And so I was their first sales leadership hire. ” But we also get people going on SMB leads regardless of the segment that they’re there to sell, just so they can get some at bats under their belt as well.
ChurnZero
OCTOBER 15, 2021
So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. If you’re a startup or SMB, this sets you up with unrealistic NRR expectations. Customer Success flexes its authority.
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