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The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

APRIL 5, 2019

Every company is different and every customer comes in with different expectations, but these broad areas cover most of the key insights into customer satisfaction: Business Metrics: Measuring how engagement affects revenue. Adoption Metrics: Measuring the customer’s use of the product. Revenue or logo churn. Gross upsell.

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Customer Success Metrics Customer Lifetime Value Product ROI 73
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