The Most Important Customer Success Metrics to Track and How to Improve Them
Totango
APRIL 5, 2019
Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. These goals can be further broken down into KPIs such as improving the percentage of accounts in renewal or meeting forecasted growth across specific timelines. Revenue or logo churn. Gross upsell.
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