SaaStr

MAY 11, 2019

Some older companies do this. We were just handed a bill like this for a 20+ year old SaaS product bought out by a PE firm. And really, an “auto-renew for another year without notice” clause can basically do the same thing. Threatening a customer that forgets about an auto-renew and has already stopped using you is sort of the same thing. You’ll be tempted to do a lot of things in the early days, especially.

SaaS 131

SaaS Churn Revenue 131

Kellblog

MAY 11, 2019

In looking at this issue across several companies, I’ve noticed a disturbing trend / missed opportunity in how many SaaS companies classify the reason for customer churn. Roughly speaking, if companies were hospitals, they’d too frequently be reporting the cause of death as “stopped breathing.” Yes, the patient who died stopped breathing; the question is why did they stop breathing.

Churn 68

Churn Software Review Systems Review Acquisition 68

Andreessen Horowitz

MAY 11, 2019

Are chia seeds actually that good for you? Will Vitamin E keep you healthy? Will breastfeeding your baby make them smarter, or skinnier?

Data 50

Data Healthcare 50

Teamgate

MAY 11, 2019

Here’s something you might really want to take note of – 73% of consumers say they are more likely to choose a business with online customer reviews over a business without them. That’s a pretty valuable piece of information right there and one you should remember if you are trying to solicit a happy customer review. . Maintaining a glowing online reputation is a balancing act that draws on several factors, but none so important as customer satisfaction.

Software Review 40

Software Review Payment Methods Payment Services Social Media 40

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