Sat.May 11, 2019

Has anyone seen termination charges for SaaS services?


Some older companies do this. We were just handed a bill like this for a 20+ year old SaaS product bought out by a PE firm. And really, an “auto-renew for another year without notice” clause can basically do the same thing.

Churn 155

What’s the “Cause of Death” in Your Churn Reporting?


In looking at this issue across several companies, I’ve noticed a disturbing trend / missed opportunity in how many SaaS companies classify the reason for customer churn.

Churn 58

Customer Review – Importance and How to Get Them


Here’s something you might really want to take note of – 73% of consumers say they are more likely to choose a business with online customer reviews over a business without them.

A Guide to Making Data-Based Decisions in Health, Parenting… and Life

Andreessen Horowitz

Are chia seeds actually that good for you? Will Vitamin E keep you healthy? Will breastfeeding your baby make them smarter, or skinnier? There’s maybe no other arena where understanding what the evidence truly tells us is harder than in … bio book launches economics healthcare

Data 51

What Is (and Isn’t) Product Management?

Speaker: Steve Johnson, VP of Products, Pragmatic Institute

Product Management is one of the most exciting - and most misunderstood - functions in technical organizations. Is it strategic or tactical? Is it a planning role or a support role? Many product professionals are unclear about what is (and isn't) product management. After all, product management spans many activities from business planning to market readiness. In this session, we’ll examine many product activities and artifacts for product strategy, planning, and growth, and introduce a simple tool that you can use in your organization to clarify the roles of product management and others. Steve Johnson explores the many roles of Product Management in this fun talk focused on why product managers should obsess on problems instead of solutions.