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SaaStr Podcasts for the Week with PagerDuty and Gusto — April 17, 2020

SaaStr

So the breadth of my activities has grown and I think that’s kept me really engaged and excited to learn. So more than ever, companies need our services. One of them is about supporting and engaging our customers. Other members of our executive leadership team do and they post that to the company.

Scale 180
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What Does a Successful Security Program Look Like?

BetterCloud

Success is having leadership buy-in, lending authority to decisions that come from the security team. After that, we talked to their manager (leadership buy-in!). Before each phishing engagement, we would look at phishing trends and create an educational campaign and present it to everybody. What does success look like?

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Prashanth Chandrasekar on writing the script of the future

Intercom, Inc.

I was born and brought up in Bangalore, India, which is called the Silicon City of the world, or at least to India-servicing the world, maybe. And in many ways, that has been part of my thought process and upbringing and my education. That includes our technical sites like Server Fault and DevOps and so on.

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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. It, however, comes with a catch. Riding different motions at Gartner.