Valuize Consulting

JUNE 9, 2022

In order to drive best-in-class Net Dollar Retention (NDR), you need seasoned CS Operations leadership with the right amount of strategic expertise, seniority, and influence that can act as a partner within your organization and across your business. The Business Impact Of Senior Customer Success Operations Leadership.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

JULY 17, 2023

Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis. A product team structure is how a business organizes the product team to best support software development. Ability to iterate fast on customer feedback or data insights.

SaaS 83

SaaS Scale Leadership Customer Lifetime Value 83

SmartKarrot

MARCH 18, 2021

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Monthly reporting and data analysis.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

ChurnZero

NOVEMBER 8, 2019

While CRMs excel at data retrieval , they struggle to replicate basic processes and workflows. For most Customer Success workflows, CRMs require custom software development. While CRMs can surface your customer data, they lack the native data analysis to create actionable insights.

Customer Success 63

Customer Success Scale Headcount Scaling 63