OPEXEngine

JANUARY 17, 2020

Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation. Customer support. Cloud operations / Platform Maintenance. Customer Support.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

JANUARY 26, 2021

For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. With your customer expectations already detailed, it is important to see where your journey either exceeds or falls short of their mental model. Customer Journey Analytics Software in Action.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SmartKarrot

JULY 14, 2023

It is a Robotic Process Automation (RPA) solution that companies can rely on for any recurring manual labor tasks. The solution is primarily popular in areas such as finance, human resource, customer support, and sales. This can refer to managing customer queries, support processes, and managing customer query analytics.

compliance 10

compliance Scale Enterprise Finance 10