Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

JULY 26, 2022

hours per week by the number of people on your support team to get your weekly total of lost time ????). For customer support teams, this directly impacts the quality of the experience you can deliver. Use automation to make your headcount count for more. (Now multiply that 2.5 Time savings: ????. Cost savings: ????.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 112

Payment Services Payment Methods Merchant Services Payment Features 112

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Remitting sales tax (or VAT and GST) is rarely as simple as filling out a form and wiring a payment.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.

Sales Hiring 167

Sales Hiring Scale SaaS Payments Payment Services 167

ChurnZero

MARCH 22, 2019

It’s especially great if you get payment up front and then know that customer is profitable from that point on. . Q: Do you think the percentage of spending on Customer Success is too small, especially given the thesis of this presentation and the impact it can have? You of course would rather buy from your CS person.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61