Customer Success Software Technical Cofounder Underperforming Technical Team 
FastSpring
APRIL 26, 2022
To investigate, Ryan Law, former CMO and cofounder of Cobloom, performed an analysis of six recent churn reports or studies and found that there is no consensus on the average churn rate for SaaS companies. If you lose 7% of your customers to churn over a year , that’s a way different number than losing 7% of your customers every month.
Chargify
APRIL 23, 2019
There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Common activities your SaaS should focus on during the pre-startup stage can include: Talking to potential customers. Establishing relationships with advisors and/or mentors. Are we still a startup? I don’t think so.
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SaaStr
JUNE 1, 2021
Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. There are rules in starting an enterprise software company. In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. A SaaStr Classic!!
Sales Hacker
OCTOBER 7, 2021
Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.
SaaStr
JUNE 28, 2019
He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. Three of the companies he founded went public and one was acquired.
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