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FinTech Onboarding: 13 Best Practices for Customer Success

User Pilot

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. You can make the onboarding experience less stressful by simplifying the signup and KYC processes.

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What is a Segmentation Survey? Questions, Examples & Use Cases

User Pilot

Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Book the demo to find out more!

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Five Contract Renewal Tools to Increase Customer Retention

Totango

Other factors include the customer’s financial situation, their perception of the value they derive from their subscription, how easy it is for them to renew their subscription and whether they’re considering any competing products. One strategy for increasing your contract renewal rate is effective automation of the renewal process.

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9 AI Tools for Successful Marketing Funnels

Neil Patel

It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes. Here is a deeper look at nine of the top AI tools for successful marketing funnels.

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How to identify and reduce customer friction points

ChurnZero

Discovery friction can prevent potential customers from giving your product or service a chance, and they may leave your website before ever seeing a landing or product page. As your customer comes closer to completing a purchase, the fewer hurdles, the better. Are your customers taking action from your product pages?

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How to identify and reduce customer friction points

ChurnZero

Discovery friction can prevent potential customers from giving your product or service a chance, and they may leave your website before ever seeing a landing or product page. As your customer comes closer to completing a purchase, the fewer hurdles, the better. Are your customers taking action from your product pages?

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SaaS Billing Best Practices: 10+ Subscription Strategies for SaaS and Software Companies

FastSpring

Vinay solved this problem by implementing a special billing page that his customers could use without logging in. He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account.