Remove Customer Success Remove Payment Features Remove Software Remove Technical Cofounder
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SaaS Churn: Myths, Benchmarks, and Strategies to Retain More Revenue

FastSpring

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. But is this purely anecdotal?

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The Stages Of A SaaS Company: When To Scale For Success

Chargify

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Common activities your SaaS should focus on during the pre-startup stage can include: Talking to potential customers. Establishing relationships with advisors and/or mentors. Are we still a startup? I don’t think so.

Scale 74
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CEOs and CXOs of FullStory, Sendbird, mmhmm, Miro, ChurnZero, Canva, HackerOne Join SaaStr Annual 2021!!

SaaStr

Viviana Faga, Investor & Advisor @ Coda. Brittany Skoda, Global Head of Software Banking @ Morgan Stanley. Eva Pittas, CoFounder @ Laika. Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Sara Bright, CMO @ Twilio.

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Dharmesh Shah of HubSpot: From Day 0 to IPO. What Went to Plan. What Most Certainly Didn’t (Video, Podcast + Transcript)

SaaStr

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. There are rules in starting an enterprise software company. In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. A SaaStr Classic!!

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). No one does it alone. Nikki Ivey.

Scale 130
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SaaStr Podcast #358 with Tipalti Founder & CEO Chen Amit

SaaStr

To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. I was living in the Bay area at that time, moved back to Israel and then did some hobbies and ran some of my ideas, at some point in time called Oren, my cofounder in Tipalti.