FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. But is this purely anecdotal?

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Chargify

APRIL 23, 2019

Common activities your SaaS should focus on during the pre-startup stage can include: Talking to potential customers. Establishing relationships with advisors and/or mentors. Refining customer experience/onboarding. Finding the channels that allow you to scale customer acquisition. Funnel optimization**.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

SEPTEMBER 24, 2021

Viviana Faga, Investor & Advisor @ Coda. Amy Appleyard, VP Sales @ VMWare. Michelle Benfer, VP, Head of North America Sales @ HubSpot. Eva Pittas, CoFounder @ Laika. Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired.

VP of Engineering 282

VP of Engineering Technical Cofounder CTO Coach CTO Hire 282

SaaStr

AUGUST 7, 2021

Devon Rutherford, Managed Services Program Manager & Pre-Sales Manager @ Leaseweb. Viviana Faga, Investor & Advisor @ Coda. Amy Appleyard, VP Sales @ VMWare. Michelle Benfer, VP, Head of North America Sales @ HubSpot. Jeffrey Yoshimura, CMO and Customer Experience Officer @ Snyk. Dave Walters, CTO @ Hired.

VP of Engineering 273

VP of Engineering Technical Cofounder CTO Coach CTO Hire 273

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. Which brings me to sales and marketing.

Part-Time VPE 233

Part-Time VPE Technical Cofounder CTO Hire New CTO 233

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

AUGUST 6, 2020

To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. At ECI Telecom, Chen founded its ADSL business unit and led it from inception to $100 million in annual sales. So, two fairly sizable customers. I love that story.

Sales Hiring 242

Sales Hiring Payment Services Payment Solutions SaaS Payments 242