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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Trust the process.

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Behind the Round with SaaStr:  Chorus.ai Raises $45 Million

SaaStr

And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . No doubt, Chorus provides this at scale. The funding comes at a point when Chorus is in the hypergrowth mode.

Scale 345
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Everything we’ve learned about scaling sales

Intercom, Inc.

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Tara Bryant: It’s funny you ask me that.

Scale 172
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The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. Want to see more content like this?

Scale 142
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5 Startup Roles That Help you Grow Faster

SaaSX

This is a dedicated role that helps distribute product knowledge across a fast-scaling sales and customer success team. If you have a simple product to set up and use, that customers buy with minimal sales & CS interaction, you don’t need this role. It also provides a better customer experience. .

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Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. They really go into churn and customer success a great deal. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution.

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Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Intercom, Inc.

Zapier’s support organization currently stands at close to 100 in headcount – almost a third of the entire company. The reason for this is because at Zapier, customer support is truly embraced as a window into the perspective and experience of the customer. Building a health score to measure success.

Payments 118