Remove Customer Success Remove Headcount Remove Payment Solutions Remove Scale
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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Trust the process.

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Behind the Round with SaaStr:  Chorus.ai Raises $45 Million

SaaStr

And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . Keep in mind that Conversation Intelligence is the fastest-growing segment in sales technology, with much traction in the enterprise.

Scale 355
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Everything we’ve learned about scaling sales

Intercom, Inc.

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172
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The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. over that two and a half years.

Scale 143
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Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. I think it’s a bit of a strategy.

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5 Startup Roles That Help you Grow Faster

SaaSX

Here are 5 roles you may not have thought of and how they can help drive immediate revenue & sales efficiency impact. Role: Also known as Sales Engineer, but I prefer to call it Product Specalist. This is a dedicated role that helps distribute product knowledge across a fast-scaling sales and customer success team.

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Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Intercom, Inc.

Zapier’s support organization currently stands at close to 100 in headcount – almost a third of the entire company. The reason for this is because at Zapier, customer support is truly embraced as a window into the perspective and experience of the customer. Building a health score to measure success.

Payments 118