SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Scale 256

Scale Part-Time VPE CTO Hire Fractional VPE 256

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Part-Time VPE 239

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 239

SaaStr

MAY 8, 2022

Dave Kellogg, Principal @ Dave Kellogg Consulting. Lindsey Serafin VP of Customer Success @ Snyk. Caitlin Sullivan, Director of Customer Success @ Vanta. Melinda Cormier, VP of Growth Marketing @ LumApps. Jenilee Deal, VP of Talent @ Netflix. Krista Moroder, Director of Engineering @ Checkr.

Technical Cofounder 214

Technical Cofounder Fractional VPE CTO Engineering 214

Sales Hacker

JULY 8, 2019

This week on the Sales Hacker podcast, we speak with Kim Rose , VP of Customer Success at Buildium. Kim is a successful executive who spent 8 years out of the workforce. She’s walking us through how to render long-term success in the workforce and add customer value in your career. How’d she do it?

Customer Success 58

Customer Success Scale Fractional VPE Part-Time VPE 58

SaaStr

JULY 12, 2022

If it’s helpful to you, it’s got everything from how to build the sales com plan to how to think about hiring a VP marketing and how to hire a customer success thing. If you’ve hired the VP of Engineering, impossible hire, but when they love something, they jump. And let me step back.

Sales Hiring 266

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 266

SaaStr

JULY 30, 2020

Something that we did really poorly at TalentBin early on was not really focusing on a very crisply defined ICP and insufficiently investing in customer success. Like a VP of engineering would go to some conference, and hear someone on stage talking about how they need to be spending all their time doing recruiting, etc, etc.

Part-Time VPE 208

Part-Time VPE Scale Sales Recruiting Sales Hiring 208

SaaStr

JUNE 1, 2021

Hire the VP of Marketing, MBA, the VP of Sales, MBA, the VP of Customer, MBA, the VP of Engineering, MBA, and now, the odds of any semblance of survival, let alone success, are vanishingly small at this point. The issue the SMBs had was, “Well, I’m a 20-person consulting company.

Part-Time VPE 229

Part-Time VPE Technical Cofounder CTO Hire New CTO 229