SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Scale 248

Scale Part-Time VPE CTO Hire Fractional VPE 248

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Part-Time VPE 233

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 233

SaaStr

MAY 8, 2022

Dave Kellogg, Principal @ Dave Kellogg Consulting. Lindsey Serafin VP of Customer Success @ Snyk. Caitlin Sullivan, Director of Customer Success @ Vanta. Melinda Cormier, VP of Growth Marketing @ LumApps. Jenilee Deal, VP of Talent @ Netflix. Elaine Zhou, CTO @ Change.org.

Technical Cofounder 212

Technical Cofounder Fractional VPE CTO Engineering 212

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

Part-Time VPE 218

Part-Time VPE Technical Cofounder CTO Hire New CTO 218