SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They have service and all this, but the second cloud for them was sales. Your core models for sales, for marketing spend, for hiring and engineering and product. That was pretty bad.

Outsourcing Services 184

Outsourcing Services Banking CTO Hire New CTO 184

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. For Slack, that was clearly the engineering and dev communities, who love new tools. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215