User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. In large companies, the CSM also oversees other customer success roles.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. More than integrations and features and quarterly reports, back in August, Intercom turned 10. Zanade Mann , founder of Black Women’s Business Collective. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. I mean, maybe you do, but I don’t know anyone right now with extra money, time, or people, right?

Payment Methods 198

Payment Methods Merchant Services Scale Payments 198

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. My advice is hire earlier rather than later.

Technical Advisors 158

Technical Advisors Scale Technical Review Payment Solutions 158

Sales Hacker

JANUARY 21, 2020

We’ve got an interview with Angus Davis. After graduating from high school in ’95 or ’96, he moved out to Mountain View to work at Netscape, the first massive modern internet success story with Marc Andreessen. Now, without further ado, let’s listen to this interview with Angus Davis.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55