CloudGeometry

MARCH 3, 2022

First, SaaS is a business strategy, not a technology strategy. This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Cloud cost optimization and technical debt The speed and versatility of the SaaS model are a two-edged sword.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SmartKarrot

DECEMBER 16, 2021

Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. In customer experience terms, we would like to make onboarding intuitive and logical.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

MARCH 4, 2021

Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Establish and maintain a technical, hands-on proficiency across all aspects of the product platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10