Cost optimization & reporting, Government and Investment

What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

DECEMBER 16, 2021

A customer might continue to use a product out of sheer need or habit but won’t want to invest any further if service, support, and the purchase journey aren’t seamless. It reduces your cost-to-serve. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes?

Technical Review

Technical Review Technology Cost optimization & reporting Customer Lifetime Value

Managing infrastructure costs as your company grows

Intercom, Inc.

APRIL 28, 2021

As a result of our reactive strategy, we are gifted with a backlog of cost optimization opportunities. We evaluate each and every opportunity in our backlog against this framework, using known blockers and constraints as effort inputs, and prioritizing projects based on projected return per investment. Centralize governance.

Management

Management Government Cost optimization & reporting Engineering

SaaS Brief

What Does it Take to Get CX Right? [It’s Not Just the Technology]

Managing infrastructure costs as your company grows

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