SaaStr
NOVEMBER 8, 2022
Most of you are familiar with the customer life cycle, including customer acquisition, onboarding, adoption, cross-selling and upselling, and retention. . Stage 5: Employee Retention . The similarities between customer and employee retention are more obvious, with a goal of keeping good people around. . Constructive Conflict .
Andreessen Horowitz
SEPTEMBER 19, 2023
Instacart was taking a unique approach to tackling this category, using a four-sided marketplace dynamic: By partnering with physical grocers, they were able to leverage those partners’ existing investments in construction and inventory. Prior to founding Instacart, Apoorva was a fulfillment optimization software engineer from Amazon.
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Stax
MAY 30, 2024
While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. Field service management software is a system that helps a company monitor and coordinate their employees’ activities off the company’s premises.
SaaStr
NOVEMBER 2, 2019
Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products. So the previous one saying carefully constructed very different things, staying in the same segments, [inaudible 00:09:38].
SaaStr
MAY 17, 2019
But two other software engineers, building [inaudible 00:04:24] that was kind of a time and expense software system. So your ACV, your ARR, your customer retention, what are the key things you’re going to measure if you’re delivering your vision? And so that was my first.
Intercom, Inc.
DECEMBER 21, 2021
. “The service you get from the brand you interact with is more highly correlated to what your impression of that brand is than what the marketing and the product actually are” Liam Geraghty: Farhan Virji , Vice President of Customer Happiness at Later , provided us with this nugget in March about how great support is key for retention.
Sales Hacker
OCTOBER 7, 2021
Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. Katie Carty Tierney is an Area Vice President for the Americas at BMC Software. Heck, stand at the head of it.
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