FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. Product teams can better improve and develop products when customer success has helped identify what customers need.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? What is the process to do it efficiently? Does one have to move to enterprise?

Scale 135

Scale SaaS Payments Sales Recruiting Payment Services 135

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. Skills for SaaS Sales Team.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Baremetrics

DECEMBER 18, 2019

survey User Churn and Revenue Churn Quick Ratio. Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. MeetEdgar ) Consultation (e.g. Bad pricing practices are easy excuses for customers to cancel.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

OpenView Labs

FEBRUARY 13, 2020

User Churn and Revenue Churn. Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Consultation (e.g. They couldn’t successfully monetize Scott because he could do everything he wanted to for free. Quick Ratio.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * What changes? * Missed the session?

Scale 127

Scale SaaS Payments SMB Sales Hiring 127