Compensation Customer Success Headcount Payment Features 
Chart Mogul
MARCH 10, 2023
– Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates. – Esben, Userflow Slack’s successful product-led sales strategy Some companies experienced massive success with the PLG model, for example, Slack. That has gone away. Product-led sales?
Kellblog
JANUARY 2, 2024
Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.
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