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Three lessons I’ve learned building a Customer Success team from different backgrounds

ChurnZero

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts.

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How Customer Success can get a bigger piece of the budget pie with Jeff Heckler

ChurnZero

As a Customer Success leader, do you find yourself watering down your budgetary requests? According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. How Customer Success can win more resources, budget, and credibility with Jeff Heckler.

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The 4 Challenges Facing Customer Success Teams in SaaS Startups

Tom Tunguz

Yesterday, I spoke on a panel at the Gainsight Pulse conference with Aaron Ross, the author of Predictable Revenue , Jason Lemkin of Storm Ventures who authors SaaStr , and Brian Stafford, a customer success expert from McKinsey. Customer success (CS) within SaaS startups is a relatively new idea.

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Building a Sales Organization from 0 to 100 Sales Reps with Flock Safety’s CEO and VP Growth

SaaStr

Also, pivot from Garrett’s initial idea and focus on revenue targets, not a specific headcount. #2 2 – Get your compensation right. Your product and customer success can’t be lagging behind what’s being sold. Make a repeatable process that’s consistent. Reevaluate your assumptions and mess with the model as needed.

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Expert Tips from Customer Success Leaders

ChurnZero

Our inaugural Atlanta Leadership Hour featured four discussion topics led by area Customer Success leaders. Here are just a few of our favorite tips that we wanted to share with the larger Customer Success community. Hiring and Scaling a Customer Success Team. Hiring and Scaling a Customer Success Team.

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90% of Sales Leaders Do Planning Wrong. Here Are 5 Tips to Fix It.

Sales Hacker

Related: The New Growth Formula: Customer Success + Predictive Sales. Understand how many sellers you need to hit quota to achieve your revenue goals and consider compensation impacts. Sales leadership needs to understand capacity at the aggregate level to better assess revenue projections and headcount decisions.

Scale 100
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Your Product Sells Itself. Now Hire Sales.

OpenView Labs

Sales now accounts for about 7% of the company’s headcount–a similar share of their workforce as marketing or product management. We call them enterprise advocates and it’s something that we began to grow about four years ago, with a focus on really complex large customers.”. The rest of their headcount only grew by 31%.