Intercom, Inc.

JUNE 17, 2021

” What we did was we looked at the marketplace and identified three things that we wanted to capture. How are they going to manage when they’re doing interviews? It’s going to be the opposite end of the scale. . “Are they using desks more than collaboration spaces?

Construction 207

Construction Technical Review Systems Review Data 207

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. Our monthly self-service churn went from like 3% to like 9%, right? So on a scale of one to 10, what type of feedback do you want? Jason : Yep.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Harry Stebbings.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

MARCH 30, 2022

However, the companies that adapt and create transformational change tend to survive. Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win. Scaling an Ecosystem. Atlassian likes lifting up other companies that can help give teams fully rounded solutions.

Scale 238

Scale Sales Hiring Marketplace as a Service Construction 238

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. Harry Stebbings.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. So to combat this feeling (but, really, to maximize resources for greater ROI), companies sometimes turn to a partner for help with the heavy lifting. What kind of partner can help my company with its current challenges?” It can get a little lonely out there. Ask yourself: .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

SaaStr

JULY 26, 2019

* Why does Eric believe that hitting the employee 50 mark is a huge moment for founders and the scaling of the company? How has Eric seen his role evolve with the scaling of the team? How does one create and retain accountability and ownership at scale? * I want to start on the granular element of scaling.

Sales Hiring 142

Sales Hiring Scale SaaS Payments Payment Services 142