SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. Once you clarify your expectations, you really set up a good tight interview process with questions that you can calibrate equitably on and some of the questions around trust are simply, is trust given or earned? FULL TRANSCRIPT BELOW.

Scale 171

Scale Underperforming Technical Team Scaling Leadership 171

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Intercom, Inc.

FEBRUARY 25, 2021

When I first start working with clients, I’ll interview executives, employees, customers, and the employees. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. You can also read the full transcript of the interview, which has been lightly edited for clarity, below.

Scale 211

Scale Consulting Interviewing Customer Support 211

Sales Hacker

APRIL 5, 2021

For the first time in my life, I was in charge of vetting and hiring new team members at scale. Over the course of time, I’ve interviewed and talked to hundreds of sales candidates. Hiring with bias runs rampant in many organizations, cultures, and countries. Culture fit. Company culture redefined.

Sales Hiring 92

Sales Hiring Sales Recruiting Company Culture Interviewing 92

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 127

Scale VP of Engineering Mobile Scaling 127

SaaStr

MARCH 24, 2020

When things get better — you will need everyone great you have now : You will need every scaled sales rep that hits quota. But when they shorten, you’ll need every trained, scaled rep you have to service the leads you have now and then. And it takes so long to find good people, to interview, to test, to train, to scale.

Scale 175

Scale Sales Hiring Interviewing Scaling 175

SaaStr

JUNE 27, 2020

Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process. But if they say in an interview they “don’t really care about money” … well … they aren’t sales people. Sales: Hiring any reps you wouldn’t buy from yourself. This never works out in the early days. Later, once you have a strong VP of Sales, it’s fine though.

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Sales Hiring Scale Startup Marketing 363

SaaStr

JUNE 24, 2022

More here: 10 Great Questions to Ask a VP Sales During an Interview. #6. If your marketing and outbound are working, your win rates should go down as your company scales. You should be participating in more conversations, competing against more companies, and losing more often. It never works out.

Sales Recruiting 194

Sales Recruiting Sales Hiring Scale Customer Success 194

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 113

Scale Payment Services Payment Methods Sales Hiring 113

SaaStr

MAY 31, 2021

And flying somewhere crazy for an interview, or doing 30 interviews a week, is … harder. I need more help to scale sales, to build the relationships, and to do the cookie-cutter parts. Not always, but definitely sometimes. Sales — Not Easier. Now, I’m more careful with the odds and my time.

Sales Recruiting 304

Sales Recruiting Sales Hiring Scale Branding 304

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So how do you build a hiring machine to get the team to that early scaling phase. So, of course, you all know that to scale. Ticket prices go up March 1st! Hiring is key.

Sales Hiring 111

Sales Hiring Scale Sales Recruiting Company Culture 111

SaaStr

APRIL 6, 2022

There are four things you should prioritize in your first 90 days: Scaling. Anything that you can do to increase scale is the most important use of your time. Empowering others to build the company. For instance, delegate the interview process, template designs, and other tasks that you wouldn’t normally delegate.

Scale 171

Scale Leadership Scaling Interviewing 171

Intercom, Inc.

APRIL 6, 2020

“All behavior – good and bad – can scale” If there’s one person at Intercom who is synonymous with distilling actionable product insights it’s our co-founder Des. It’s an honest and entertaining talk that anyone who manages people will benefit from. The key takeaway for me? The medium matters.

Management 181

Management Entertainment Engineering Interviewing 181

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes.

SMB 175

SMB Sales Hiring Scale B2C 175

Intercom, Inc.

JANUARY 5, 2022

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Liam: Why is it so important for B2B companies to be SOC 2 compliant as they scale? Scaling security as a startup.

Scale 211

Scale compliance Software Review Technical Review 211

Mucker Capital

SEPTEMBER 7, 2023

In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. The webinar delved into the crucial topic of company culture for early-stage startups.

Scale 52

Scale Company Culture Scaling Leadership 52

SaaStr

SEPTEMBER 26, 2019

Basically, he had seen something at scale, but he hadn’t gone through that sort of growth phase where you don’t have everything at the tip of your finger. If you can talk about the benefits of that and how that grew as you scaled. You need to scale the go to market team to feed that new sort of like next wave of deals.

Scale 132

Scale Sales Hiring Sales Recruiting Technical Advisors 132

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. Here are the Top 10 Customer Engagement Manager Interview Questions and Answers. These customer engagement manager interview questions can help you ace any engagement manager interview.

Interviewing 10

Interviewing Engagement Management Scale 10

Buffer Resources

SEPTEMBER 11, 2023

Before you apply for a job, do some research on the company on LinkedIn. This will help you learn more about the company and its culture, and it will also give you some talking points for your interview. Regularly update your page with news, achievements, and insights about your company. Send personalized messages.

Sales Recruiting 130

Sales Recruiting Sales Hiring Scale Social Media 130

FastSpring

FEBRUARY 22, 2019

From my initial interview with our CEO, Chris, it was clear that company culture would be a big focus. He understood that I had experience scaling high growth teams and made it very clear that he was open to hearing my suggestions from the start. A: There were several things that inspired me to join FastSpring in 2017.

VP of Engineering 91

VP of Engineering Company Culture Scale Headcount 91

Intercom, Inc.

APRIL 19, 2018

Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

OCTOBER 26, 2021

Getting the team right is one of the hardest parts of scaling sales. That said, there’s no one-size-fits-all profile that works for every company or even every hire. You may not know what your team needs until the ideal candidate shows it to you in an interview. But no sales team can afford to grow without intention.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

Intercom, Inc.

APRIL 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Dee: Brilliant.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

SaaStr

AUGUST 31, 2022

The stage of scaling from $10 million to $100 million ARR may seem like a daunting task, but it is an exciting one. Pieterjan Bouten, Co-Founder and Executive Chairman at Showpad, reveals lessons learned and mistakes to avoid while scaling your business. Growing a culture. Once you’ve defined your company culture, you ?must

Scale 211

Scale Underperforming Technical Team Scaling Company Culture 211

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 123

Scale SaaS Payments Sales Recruiting Payment Services 123

OpenView Labs

FEBRUARY 18, 2021

David followed the article by joining OpenView Partner Blake Bartlett on the OV BUILD podcast for a deep dive into No Rules Rules and the key principles for creating a strong and resilient company culture. Related read: Amazon’s Kristin Graham On How to Build, Maintain and Scale a Strong Culture.

Company Culture 78

Company Culture Systems Review Interviewing Innovation 78

SaaStr

OCTOBER 10, 2023

On a sales front, how do you evolve past founder-led sales, or together with it, so that you can scale your organization? PST, Laura Connell, Partner at Atomico, shares how to scale beyond founder-led sales on your path to Series B. It’s not a repeatable process, and it doesn’t scale. Time is the enemy.

Scale 185

Scale Sales Hiring Scaling Sales 185

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. Where does culture begin to breakdown? Andrew Filev.

Sales Hiring 140

Sales Hiring Scale SMB Sales Recruiting 140

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Below, we’ve shared the transcript of Harry’s interview with Sam. If we take them one by one, what were your biggest lessons from scaling the team at Dropbox? I’m intrigued, how did those four years change the way you think about scaling teams?

Scale 165

Scale Sales Hiring Sales Recruiting Sales 165

SaaStr

JANUARY 18, 2023

Unicorn companies often need to scale quickly to meet the demands of their rapidly growing customer base. Yet, scaling a company isn’t always about hiring more people. Instead, conduct thorough reference checks and recruit more qualified candidates to interview. ” – David Cancel.

Scale 195

Scale Underperforming Technical Team Scaling Interviewing 195

SaaStr

JUNE 10, 2020

* People often suggest operators are suited to certain stages of a company lifecycle. What are the leading indicators an individual is struggling to scale? What are the biggest challenges of scaling transparency? Below, we’ve shared the transcript of Harry’s interview with David. Does David agree with this? David Politis.

Scale 160

Scale Cloud Sales Hiring Technical Review 160

Buffer Resources

SEPTEMBER 11, 2023

Before you apply for a job, do some research on the company on LinkedIn. This will help you learn more about the company and its culture, and it will also give you some talking points for your interview. Regularly update your page with news, achievements, and insights about your company. Send personalized messages.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

SEPTEMBER 10, 2020

Below, we’ve shared the transcript of Harry’s interview with Latané. And if I were a salesperson today, I would definitely be asking in the interview process, how is demand gen set up? So it’s like truly refreshing for me as an interviewer. Harry Stebbings. Latané Conant. Do you use intent data?

Scale 167

Scale Sales Hiring Software Review Technical Review 167

SaaStr

APRIL 16, 2020

How does PagerDuty gain a sense of company morale at scale? 326: Gusto’s Lexi Reese walks you through scaling high performance teams. This podcast is an excerpt from Lexi’s session at SaaStr Scale. Below, we’ve shared the transcript of Harry’s interview with Carolyn. What tools do they use? *

Scale 173

Scale Underperforming Technical Team Leadership Branding 173

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. You can’t really execute if people aren’t motivated and excited about the company mission.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Intercom, Inc.

JUNE 17, 2021

How are they going to manage when they’re doing interviews? Because again, people don’t have to come to the office for the interviews, they can do it remotely, but it’s about that factor, that experience, and what it’s like for people on either end. It’s going to be the opposite end of the scale.

Construction 207

Construction Technical Review Systems Review Data 207