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Crisis Communication: Strategies to Communicate Better During a Crisis

Sales Hacker

Pretend you wake up tomorrow to your government ordering everyone to stay at home. As a result, governments enforce strict lock-downs, require non-essential businesses to shut down, and accidentally create a national toilet paper shortage. Handling this type of crisis usually requires a shift in company culture.

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SaaStr Podcasts for the Week with PagerDuty and Gusto — April 17, 2020

SaaStr

We had 200,000 employees and were part owned by the government. So I’m looking after internal comms, so really helping with the culture of PagerDuty. So how are we showing up in social media? Carolyn Guss: So like you, and as you can probably tell from my accent, I started out my career in London.

Scale 177
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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

In 2020, as our digital activity footprint grows, companies can gain from positive organic PR on social media. From company culture to your very business model, every element must be crated with a CX focus to ensure you meet the mark. Like what you are reading? Customer Experience is a must for Customer Success.