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FSM Software: 7 Growth Tips for Field Service Management Software Providers

Stax

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. – Who are the customers already doing business with you?

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Ultimate Guide to Surcharges: What is a Surcharge and How Does It Work

Stax

That’s why understanding surcharging—including its definitions, types, calculating methods, and best practices—can help you incorporate surcharging into your operations. TL;DR Surcharges are additional fees consumers pay on top of the base price of goods or services. Service surcharge. Payment processing surcharge.

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How an Estonia-based SaaS Grew to €10M ARR by Expanding Across 3 Continents?

FastSpring

Learn more about how FastSpring helps SaaS and software companies collect and remit taxes globally or localize and accept global payments. Today, Messente operates across three continents, helping companies that deal in multiple markets deliver SMS messages, regardless of their clients’ location or operator network.

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How to Renegotiate When Your Deal Seems Lost

Sales Hacker

Your operating costs can change, a major world event like COVID-19 can disrupt your ability to meet the requirements of your deal, or you may even just fail to consider a detail that would make the deal unprofitable. This process takes time, but it’s extremely important. Even a seemingly perfect deal can go wrong. Build rapport.

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Engaging Customers During COVID-19: How to Cut Through the Noise

Totango

The use of telecommunication has dramatically increased since the COVID-19 outbreak began, and people are spending more time on their digital devices while waiting for life to return to normal. . Communicate strategically and automate when possible. Use segmentation to make each communication relevant.

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR.

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10 Inspiring B2B Loyalty Program Examples from Successful Companies

SmartKarrot

It also helps them build data-driven direct communications strategies that help yield higher ROI. The success or failure of loyalty programs tells a lot about the product, service, and customer behavior. Customers tend to spend more on a brand/ product that provides personalized services. Access to reliable customer data.

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