Communication Payment Features Product ROI Sales 
Totango
JULY 16, 2019
Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged.
Totango
JULY 16, 2019
Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
APRIL 28, 2021
In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s product ROI.
CustomerSuccessBox
JUNE 8, 2021
Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.
Totango
MAY 15, 2019
In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s product ROI.
Expert insights. Personalized for you.
68 
Let's personalize your content