Remove Churn Remove Retention Remove Traceability
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Different Types of Logs in a SaaS Application

Frontegg

Retention — Medium. You should keep the logs for as long as you would want quick access to them for matters of traceability. Personas & Use Cases — Developers, for traceability. An HR management product might have events like: Employee Jane Doe has 5 tremendous annual reviews in a row Jane Doe is showing signs of churn.

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Product-led growth: AKA what you should be doing | ProfitWell

ProfitWell

Keeping retention high through product satisfaction. The key to product-led growth is keeping retention as high as possible, and churn as low as possible. To drive retention, we recommend freemium over a free trial. Churn rate. It also offers optional paid add-ons to reduce churn and improve pricing.

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Apr 04 – Customer Success Jobs

SmartKarrot

To develop and enhance areas that have significant retention impact, you will work closely with the CS Ops Manager, CS Ops Analysts, CSMs, BT Team, Data Teams, and leadership throughout the business. Reduce churn by actively and proactively mitigating risk in the designated book of business.

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Apr 04 – Customer Success Jobs

SmartKarrot

To develop and enhance areas that have significant retention impact, you will work closely with the CS Ops Manager, CS Ops Analysts, CSMs, BT Team, Data Teams, and leadership throughout the business. Reduce churn by actively and proactively mitigating risk in the designated book of business.

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A Roadmap to Customer Success for SMBs

SmartKarrot

Few direct benefits of having a roadmap are: Customer retention. They give them the confidence to proceed with the set of actions that are needed for customer retention. Traceability and accountability become more viable when you are aligned with a customer success roadmap. Operational efficiency. Customer acquisition.