This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Churn Remove Headcount Remove Onboarding Remove Operational efficiency.
article thumbnail

Insights from Typeform: Leveraging Customer Success to Scale Your Business

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Through our churn survey we found that a lot of our churn isn’t actually due to customers being unhappy, but rather from people successfully completing a project and not knowing what to do next. Just-in-time low-touch. North Star metric.

Scale 69
Scale Customer Success Scaling Sales Hiring 69
article thumbnail

12 Customer Success predictions and trends for 2023

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. For example, things like conversational intelligence and AI will continue to emerge as key data sources for predicting churn, understanding sentiment, and enabling customer-facing teams to be more predictive and proactive. Anita Toth , Chief Churn Crusher.

Trends 98
Trends Customer Success Sales Hiring Scale 98
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 99,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024