SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You’ll need more than 5–10 engineers to go big.

Scale 260

Scale Part-Time VPE CTO Hire Fractional VPE 260

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Part-Time VPE 242

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 242

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. The contract size grows. Doing Business with Developers.

Underperforming Technical Team 191

Underperforming Technical Team Outsourced Development Development Part-Time VPE 191

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). If you’ve hired the VP of Engineering, impossible hire, but when they love something, they jump. I’ve made a bad VP of Sales hire.

Sales Hiring 270

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 270

SaaStr

JUNE 1, 2021

There are rules in starting an enterprise software company. Hire the VP of Marketing, MBA, the VP of Sales, MBA, the VP of Customer, MBA, the VP of Engineering, MBA, and now, the odds of any semblance of survival, let alone success, are vanishingly small at this point. A SaaStr Classic!! We rationalized it.

Part-Time VPE 237

Part-Time VPE Technical Cofounder CTO Hire New CTO 237

SaaStr

JULY 30, 2020

How does this differ between SMB and enterprise? What are the challenges with enterprise given the long sales cycles? So I went from being a business generalist founder, so prior to that I was in product marketing and product management at VMware, so big enterprise software company. This is in Founding Sales , as a result.

Part-Time VPE 211

Part-Time VPE Scale Sales Recruiting Sales Hiring 211