SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You’ll need more than 5–10 engineers to go big.

Scale 259

Scale Part-Time VPE CTO Hire Fractional VPE 259

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Part-Time VPE 241

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 241

SaaStr

OCTOBER 24, 2022

They’re able to actually swipe a credit card, and what starts off similar to a freemium self-serve product can turn into a six-figure contract in just a few months. It might even be months later that a VP of Engineering or a CTO or CFO realizes that they’re built on a new platform. The contract size grows.

Underperforming Technical Team 189

Underperforming Technical Team Outsourced Development Development Part-Time VPE 189

SaaStr

JULY 12, 2022

If you’ve hired the VP of Engineering, impossible hire, but when they love something, they jump. My real point is with the VP of sales you’re probably not going to get the perfect hire. Maybe you’ll get that in your VP of engineering or VP of product, possibly, your VP of marketing.

Sales Hiring 269

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 269

SaaStr

JULY 30, 2020

Like a VP of engineering would go to some conference, and hear someone on stage talking about how they need to be spending all their time doing recruiting, etc, etc. ” Then it turns out that a VP of engineering doesn’t have time in their day to do searching, and writing outbound emails, and so on and so forth.

Part-Time VPE 209

Part-Time VPE Scale Sales Recruiting Sales Hiring 209

SaaStr

JUNE 1, 2021

Hire the VP of Marketing, MBA, the VP of Sales, MBA, the VP of Customer, MBA, the VP of Engineering, MBA, and now, the odds of any semblance of survival, let alone success, are vanishingly small at this point. The issue the SMBs had was, “Well, I’m a 20-person consulting company.

Part-Time VPE 234

Part-Time VPE Technical Cofounder CTO Hire New CTO 234