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So while these technologies may have helped businesses scale, it sent relationships that customers had with businesses back to the dark ages. The challenges of customersupport today. In the support world, we still have a long way to go to rebuild these customer relationships.
Give your customers a poor onboarding experience and they’ll be set up for failure right from the start. But if you get it right, not only will you have less churn and a higher lifetime value , but you’ll also spend less time and resources on support. What separates a poor customer onboarding experience from a bad one?
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