Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

SaaSOptics

MAY 19, 2022

For example, if you’re a product-led company, you may consider a freemium business model to build a user base of free trial customers quickly. Here are a few key metrics you can reference to test the efficacy of your acquisition strategy: Customer Acquisition Cost ( CAC ). Customer Lifetime Value ( CLV ).

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

JANUARY 30, 2023

In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. They're important for software development to get early feedback, but they usually don't stick around. They include: Innovators.

Technical Review 85

Technical Review Software Review Underperforming Technical Team Education 85

User Pilot

JANUARY 15, 2024

Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. This helps your SaaS business make smarter decisions and achieve a higher ROI on the efforts of each department.

Metrics 90

Metrics SaaS Customer Lifetime Value Retention 90