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30+ Tough Learnings from Losing a Top Customer

SaaStr

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. ” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing.

CTO Hire 287
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SaaStr Podcasts for the Week with Crossbeam and Podium – January 10, 2020

SaaStr

How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? Let’s hire an amazing VP of product who’s going to answer this question for us and kind of have the frameworks to do it.

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Product-Led Growth (PLG) For Startups

Mucker Capital

Are there types of companies, market segments, industries, or business models where PLG does not make sense? Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. Currently she's Executive in Residence with Reforge and advising other companies.

Startup 52
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SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

Justin Bedecarre: And it’s a really inspirational thing to add technology and innovation to the workplace, how you find space, how you manage space, and build the office of the future. One of the things that you and I talk about a lot is hiring for skill and impact over proximity, right? And it has to be purpose-driven, right?

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier. Jay Snyder: Today I have to manage and track health and my customer success, right?