how-to-use-saas-kpis-to-survive-a-market-downturn Blog Related Topics 
OpenView Labs
MARCH 30, 2020
In theory, that’s where KPIs come in. Short for Key Performance Indicator, KPI is a term for the metrics that are most critical to tracking a company’s performance against its objectives, writes KISSmetrics’ Lars Lofgren. The problem is that there are dozens of metrics that can fall under the KPI umbrella. No pressure.
CustomerSuccessBox
JUNE 15, 2020
As we slowly accept social distancing as the new reality and learn to live with Covid 19 we have to make sure that not only our companies survive this crisis but are also able to thrive during it. As we all know, Customer Success will play a crucial role in driving the SaaS industry forward during these tough times.
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