SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You’ll need more than 5–10 engineers to go big.

Scale 241

Scale Part-Time VPE CTO Hire Fractional VPE 241

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Part-Time VPE 227

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 227

SaaStr

MAY 8, 2022

Dave Kellogg, Principal @ Dave Kellogg Consulting. Hana Jacover, VP of Marketing @ Chili Piper. Laura Kendall, VP of Marketing @ MadKudu. Lauren Wright, VP Revenue @ Demodesk. Krista Moroder, Director of Engineering @ Checkr. Pierre Alain Bouchard, VP of Engineering @ Zendesk. See you there!

Technical Cofounder 207

Technical Cofounder Fractional VPE CTO Engineering 207

SaaStr

JULY 12, 2022

Make the revenue recur, I’m interested. up that is sub one million in recurring revenue? One of maybe the top 10 mistakes everybody makes is they want to hire this VP of sales too early. I’ve got 5,000 people on it, but I’m only doing $10,000 a month in revenue. That’s my background. I can help.

Sales Hiring 248

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 248

SaaStr

OCTOBER 24, 2022

They’re able to actually swipe a credit card, and what starts off similar to a freemium self-serve product can turn into a six-figure contract in just a few months. It might even be months later that a VP of Engineering or a CTO or CFO realizes that they’re built on a new platform. The contract size grows.

Underperforming Technical Team 172

Underperforming Technical Team Outsourced Development Development Part-Time VPE 172

SaaStr

JUNE 1, 2021

This is the revenue growth for HubSpot leading up to the IPO. Hire the VP of Marketing, MBA, the VP of Sales, MBA, the VP of Customer, MBA, the VP of Engineering, MBA, and now, the odds of any semblance of survival, let alone success, are vanishingly small at this point. Double the revenue.

Part-Time VPE 209

Part-Time VPE Technical Cofounder CTO Hire New CTO 209

SaaStr

JULY 30, 2019

Scott Beechuk, Partner at Norwest Venture Partners, brings together world-class SaaS engineering leaders Claire Hough, Vijay Gill and Weiping Peng for a dynamic conversation on where SaaS technology is headed, how to build top performing engineering teams and what it takes to lead in today’s high-velocity engineering environment.

Engineering 128

Engineering Part-Time VPE Technical Review Fractional VPE 128