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5 Predictions for 2021

Tom Tunguz

The 2010s were the decade of software and SaaS, the era when Salesforce become the first SaaS company to sail past the $100B market cap mark. Blockchain technologies become mainstream driven by the adoption of national reserve banks. Product-led growth becomes the standard GTM for software and infrastructure companies.

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Super Agents as one of the New Customer Service Trends

Upscope

With better UI, knowledge bases, automated onboarding software, chatbots and more it's fairly inevitable that the queries coming through to agents will be made of some of the more complicated questions or simply by customers who have the greatest need of direction. In fact your early sales may be entirely due to speed and quality of service.

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SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

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38 Bright Asian SaaS Stars

SaaStock

Tienpay offers digital banking software that handles wallet, digital exchange, and digital assets. It is based on blockchain and allows businesses to take care of their finances on a number of platforms and in multiple currencies. It also gives recruiters a faster process through its chatbot and application management tool.