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5 Predictions for 2021

Tom Tunguz

Blockchain technologies become mainstream driven by the adoption of national reserve banks. In response, other national reserve banks introduce Blockchain based currency creation and control systems. Acquirers, emboldened by higher stock prices, brace themselves and outbid each other with premium multiples for high-growth startups.

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Centralization Vs. Decentralization in Marketplaces and Scaling Companies

Casey Accidental

First off, no, this is not a post about blockchain. Over time, as we refined our process to determine quality restaurant leads and which neighborhoods mattered, we started centralizing supply with an inside sales team in HQ as well. At Grubhub, since all of our local people were salespeople, they were managed by a VP of Sales in HQ.

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Super Agents as one of the New Customer Service Trends

Upscope

The case against is they are difficult to recruit and train, the cost is higher, it's harder to scale and rapidly add more if the company grows. In fact your early sales may be entirely due to speed and quality of service. The future recruitment and retention of super agents will require workplace incentives.

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SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

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38 Bright Asian SaaS Stars

SaaStock

It is based on blockchain and allows businesses to take care of their finances on a number of platforms and in multiple currencies. Talkpush is a conversational recruiting CRM that allows employers and job seekers to connect in new ways across the globe. Chelpis creates quantum-proof tech for cryptocurrency and blockchain.