FastSpring

APRIL 16, 2019

Dunning is the process of communicating with subscribers with overdue accounts. They may have missed a payment because their credit card expired, was lost or canceled – whatever the case, they neglected to update their account information, resulting in involuntary churn. Automate Dunning. Probably not. Survey Churners. Conclusion.

Payment Methods 72

Payment Methods Churn Payment Features Subscription 72

User Pilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Roughly, a 15% conversion rate is good enough for opt-in free trials in B2C. However, this benchmark increases to 25% in B2B. Moz, for example, requires payment information to sign up.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

OPEXEngine

AUGUST 9, 2022

A lean, nimble commercial operations group keeps the trains running on time, feeds insightful data and analytics to the front line, and supports fast decision-making by sales management. With this new process, Vertiv was able to expand its understanding of the potential market of its top five customers by one-half (see Figure 2).

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 136

Payment Services Payment Methods Merchant Services Payment Features 136

ProfitWell

OCTOBER 16, 2019

Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2% Subscription service Recurly reports an average monthly churn rate of 5.6% Media and entertainment services recorded monthly churn of roughly 5.2%.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

ProfitWell

MARCH 12, 2020

In both B2B and B2C, as you increase the number of plans within a company, you actually see an increase in ARPU. You can find the full data breakdown and benchmarks linked here if you're interested in digging a bit deeper. Not the most original name for the service, but we’re here for it nonetheless…). Less isn’t always more.

SaaS Payments 52

SaaS Payments Payment Services Payments Venture Capital 52

ProfitWell

NOVEMBER 15, 2019

With Metrics, you’ll be given the ability to benchmark against thousands of similar companies. You can compare yourself in real time to other B2B, B2C, ecommerce, and media companies. Using our proprietary process, we source data from anyone needed using our access to 240 million B2B and B2C consumers. ProfitWell Retain™.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

FastSpring

APRIL 1, 2021

I want to sign up and try that service! ”. Luckily, you can take a lot of actions to influence that process and showcase your value. Or maybe the onboarding process is too complicated. In the following sections, I will give you a few conversion benchmarks and tell you a few ways to solve these challenges.

Payment Solutions 111

Payment Solutions SaaS Payments Payment Methods Strategy 111

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. B2B and B2C SaaS and Subscription Report. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Nudging Customers with Behavioral Tactics. Tips on Enterprise Pricing. Lessons from the Most Successful Companies in the World.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

How To Buy Saas

MAY 27, 2022

Email automation is the process of sending out automatic emails to your subscribers in response to a certain trigger or a period of time. In a nutshell, email automation allows businesses to automate repetitive operations and save time while sending relevant email messages to the right people at the right time.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Payment Services 52

ProfitWell

APRIL 30, 2020

C ustomer acquisition is the process of gaining new customers. There is always an underlying challenge with customer acquisition cost (CAC)—spending the right amount to drive new customers to your service without jeopardizing the lifetime value (LTV) and revenue. Customer loyalty: more important than acquisition? Net promoter score.

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

Chart Mogul

MARCH 6, 2018

This somewhat risky direct listing is likely to be a benchmark for other future public listings in 2018, with the likes of Airbnb predicted to follow suit if all goes to plan. Things are very different for B2C though. But those costs are still huge and predominantly attributed to one thing: royalty payments to rights holders.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9%

Benchmarks 94

Benchmarks B2B SaaS Payments Payment Methods 94