AWS Payment Features Retention Underperforming Technical Team 
Clouded Judgement
JANUARY 6, 2023
Cloud Downgrades This week UBS came out with a couple research reports citing concerns in AWS / Azure growth. We know software is impacted from macro - but how bad will it get? This brings me back to AWS / Azure downgrades. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.
ChurnZero
AUGUST 11, 2020
Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. Customer Success teams are in a unique position to listen to their customers’ challenges.
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SaaStr
SEPTEMBER 12, 2019
At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Its product drives the acquisition, retention and expansion. I have a team of people who work on numbers. But it worked.
SaaStr
APRIL 30, 2022
So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. The second constituent there is the developer. Why do developers love SaaS products? Low touch you’re gonna talk a lot about what we call customer success teams. Transcript.
SaaStr
JULY 1, 2020
She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? Four, people in the sale? Jason Lemkin: None.
SaaStr
JUNE 1, 2021
Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 Dharmesh : …said, “This is a very bad idea. million in 2013 to $115.9 million in 2014.). I said, “Holy crap.
SaaStr
AUGUST 22, 2020
And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting. You have to continually take a pulse of your team and how they’re feeling. Aaron Levie: Everybody had their digital team.
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