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The decade software ate the world

Intercom, Inc.

Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all. Facebook was peerless, however, in being able to harness and monetize all that attention, even if that success brought uncomfortable scrutiny. Big tech takes over.

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Nov 18 – Customer Success Jobs

SmartKarrot

Improve platform and services adoption rate and minimize customer and revenue churn. Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process.

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SaaStr Podcasts for the Week with Byron Deeter, Elliott Robinson, Henry Schuck, and Jason Lemkin

SaaStr

Byron Deeter and Elliott Robinson, partners at Bessemer Venture Partners, offer macro trends in the public and private cloud markets, strategic advice to cloud founders, and insights into why entrepreneurs should feel auspicious about the future. If you look at the IAS vendors, they passed $130 billion revenue milestone this year.

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The Answers to Scaling, Hiring, and Everything Else: A SaaStr Europa AMA with SaaStr CEO Jason Lemkin (Pod 585 + Video)

SaaStr

Look at Snowflake and GitLab and ZoomInfo, growing almost 60% at a billion in revenue. I’ll tell you, of all the founders I’m impressed with, I’m most impressed with founders that I meet and I’m like, “How you doing”, “Well, I’m at 2 million in revenue and I’m going to grow 2.5