AWS Customer Support Metrics Underperforming Technical Team 
User Pilot
FEBRUARY 21, 2023
TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. It also supports both mobile and web apps. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. Let's jump right into it!
SaaStr
OCTOBER 31, 2019
What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.
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Upscope
JUNE 9, 2021
Makes it really embarassing for us to all tell the customer different information when the other departments shouldn't have their hands on my fault cases ahahha" They forgot some! A couple of them our team did. I always place my customer on hold for 3 mins and I just stare at the monitor. What can we learn from this?
OpenView Labs
JANUARY 29, 2020
Freemium Model for SaaS – The Good, The Bad, and The In-between. The basic premise that the freemium business model operates on is this: Several hundred thousands of users sign up for the freemium plan, and then a good cohort of them will convert into paying customers. Key Metrics to Track for Converting Freemium to Paid.
Intercom, Inc.
OCTOBER 1, 2020
Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.
Intercom, Inc.
OCTOBER 1, 2020
Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.
Intercom, Inc.
OCTOBER 12, 2021
As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.
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