SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

OCTOBER 15, 2019

Unlike when selling into SMB businesses that kind of can go from a demo, to a conversion, to a close in a matter of days, enterprise sales is a lot more complicated and it’s hard to navigate through. So as Lauren sort of alluded to, we started by focusing on SMB’s. It’s not going to work.

Underperforming Technical Team 156

Underperforming Technical Team Sales Hiring compliance SMB 156

SmartKarrot

NOVEMBER 18, 2020

Identify and take action on bottlenecks and areas of improvement within customer success teams. Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

OCTOBER 25, 2019

Why does Liat reject the notion of “hands off leadership?”. I think in general it’s only fair to the team, especially to those top performers, for the leadership of that organization to address performance issues as soon as possible. I don’t think leadership is about pure delegation nor about micromanagement.

Sales Hiring 108

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 108