SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. If something bad happens, you’re going to have to cut your burn, probably. Maria : Oh, I’ll take the number one thing to improve your culture. And we didn’t know that these companies would last decades, right? I mean, literally.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

Upscope

JUNE 9, 2021

A couple of them our team did. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I thought I was the only one who feel this way.the anxiety, the metrics issue, feeling insufficient after training.I

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

JULY 20, 2021

It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. They’re a very important part of the team. Is that about the…?

Underperforming Technical Team 238

Underperforming Technical Team Sales Hiring AWS Business Model 238

SaaStr

MAY 23, 2019

Do I have the right team? And also because some people are good at different phases of the company. And just because someone was a right member of the team last year doesn’t mean they’re a right member of the team next year. So second question, do I have the right team? But your team needs to be full.

Sales Hiring 115

Sales Hiring Underperforming Technical Team Scale Startup 115

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? Is there a customer success playbook that I have to develop?

Sales Hiring 193

Sales Hiring Scale Technical Review Outsourcing Services 193

SmartKarrot

JUNE 30, 2022

It is crucial to start by getting to know your new customer success team. Before taking action to prevent departures, you must meet with each team member and quickly assess the likelihood that they would leave and the potential harm that would result if they do. Have a consistent compensation model for customer success teams.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

JULY 29, 2020

So we’re really proud of that and our whole team is really proud of that. And one thing that’s been really cool starting the company 10 years ago in an economic downturn to today, about six months ago Matthew and I and our team took the company public on the New York Stock Exchange.

Sales Hiring 166

Sales Hiring Outsourcing Services Scale Sales Recruiting 166