Intercom, Inc.

DECEMBER 31, 2019

The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing. What was perhaps less predictable was the ensuing prevalence of the subscription-based business model. The decade ahead.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Salesforce AppExchange: Celebrating 10 Years of Innovation and Growth from Salesforce. Maintaining an innovative edge. Then you move on from there.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

SaaStr

AUGUST 20, 2019

Sameer Dhokalia: It turns out if you do ask those two basic questions of 100 people in your business, you will learn an awful lot about what needs to be focused on. You needed to understand how do we keep the bad actors out and use machine learning to prevent spammers and phishers from taking advantage of our system.

Scale 132

Scale Acquisition Scaling Sales Hiring 132

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Byron : And so, what used to be this eCommerce trend or this consumer trend where the cool kids were very much the consumer-only businesses, in some way that’s changing. Twice for retail.

Cloud 166

Cloud Scale Finance Retention 166